Research Tool

What could empathy training
return for your organisation?

Enter your organisation's details below to calculate the estimated annual benefit of an SNC programme — based on published UK benchmark data and outcomes observed across 2,500+ participants.

Your organisation

All figures are estimated and treated as confidential.

Number of employees in the organisation
People with direct line management responsibility
Approximate average across the organisation
Formal complaints, HR grievances, or escalations per year. Enter 0 if not applicable.
% of employees who leave each year
Get your results

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Your Programme ROI Estimate

Based on your organisation…

All figures are estimates based on published UK benchmark data: CIPD Resourcing & Talent Planning Report 2024, ACAS Conflict Cost Estimate 2023, and Institute of Customer Service data 2024. Three cost drivers are modelled: staff retention, complaint resolution, and management time. Productivity uplift, engagement gains, innovation outperformance, and reputational benefit are deliberately excluded — they are real but less directly attributable, and are additional to the figures shown. Actual outcomes will vary by organisation size, sector, leadership quality, and programme scope. Stuart Nolan Consulting does not guarantee specific financial returns. These figures are indicative only.