Services & Pricing
The question is where to start. Every engagement begins with a free 30-minute call — no proposal until you've asked for one, and no money changes hands until you know exactly what you're getting.
How Every Engagement Works
Free, 30 minutes. We identify the challenge, the audience, and the outcome you need. No sales pressure.
Before any proposal is written, we agree a SMART outcome together. You know exactly what you're paying for.
Physical, experiential, evidence-based. Participants don't discuss empathy — they experience it. No laptops, no slides required.
Pre/post measurement. Written report. Numbers, not just feedback scores. Every engagement produces a record.
The Four Tiers
All four tiers use the same methodology and all produce documented, measurable outcomes. The tier you choose depends on how deep the problem runs — and how much evidence your leadership team needs to see.
An audience that leaves having experienced physical empathy — not just heard about it. Stuart's keynotes combine original research with live physical exercises including the Drawing Thoughts exercise, which produces a genuine "OH! NO WAY!" moment in every room. Ideal for leadership conferences, away days, and annual events where you need a session people will still be talking about six months later.
"I asked Stuart to perform at The Story because I wanted someone who really understood how to create a visceral emotional response from the audience. Most events provoke a limited range of emotions, from mild amusement to ironic detachment, but Stuart's performance created curiosity, wonder and outright fear."
Matt Locke — Head of Cross Platform, Channel 4
"The team expected to be entertained and they certainly were. But they also learned valuable lessons in controlling their attention and the attention of the opposing team, which translate directly into skill on the field of play."
Dr Paul Morgan — Vice-Chairman, Huddersfield Giants
The highest short-term ROI engagement. The session progresses through all three dimensions of the Threefold Model — cognitive, emotional, and physical. By the end, participants have a physical, embodied experience of empathy they cannot forget. Sceptics consistently become the most enthusiastic voices in the room — because the physical exercises work on the body before the mind has a chance to object. The person who came in most resistant is usually the one who talks about it longest afterwards.
"There they were; a group of people, mostly strangers, yet we wanted them in there, talking, sharing and getting curious about ideas and each other — and quickly. Could we have done better than bring in Stuart to work his magic at the first session? I doubt it."
Nicola Stephenson — Director, The Culture Company
"Stuart has consistently brought innovative, highly relevant research to the training and mentoring he has delivered on our behalf over the last 5 years. The quality of his training and mentoring has always been exceptional."
Lynne McCadden — Director of Skills and New Projects, Vision+Media
Most empathy training fails not because it is poorly designed, but because it is released into an organisation whose structures actively suppress the behaviour it develops. The Empathy Audit addresses the prior question: is this organisation structurally capable of sustaining what training develops? Twelve specific conditions — from time availability and physical space to performance systems and supervisory modelling — determine the answer. The Audit evaluates each one, identifies which are working against the investment, and produces a prioritised framework for addressing them before, or alongside, training.
The research behind this approach: White Paper 08 — Empathy Cannot Live Here →
The highest long-term ROI engagement. A structured, multi-phase programme that embeds empathy into leadership behaviour, team rituals, customer processes, and organisational culture. Begins with an Audit, delivers a sequence of workshops, and closes with KPI-tracked outcomes and a Final Outcomes Report with documented ROI. For cohort-based leadership development, the programme can incorporate physical metaphorical modelling — a constructionist method drawn from the author's published research that surfaces tacit knowledge and generates shared language across leadership teams.
Outcome Guarantee
Every engagement begins with a SMART outcome agreed in writing — a specific, measurable result tied to a metric you already track. Post-delivery, the same metric is applied. The numbers either moved or they didn't. You will have documented figures within five working days of any session.
Workshop guarantee
If the first workshop doesn't produce at least three observable behaviour shifts — rated by your team, not Stuart — the session is re-run at no extra cost. This is a contractual commitment, not an aspiration.
Programme guarantee
For full programmes: quarterly KPI reporting is contractual, not optional. If agreed milestones aren't reached, the next sprint is delivered at no additional fee. You will not be asked to justify the spend based on feedback forms or delegate satisfaction scores.
Disagreements
If outcomes aren't met, that conversation happens with Stuart directly — not with an account manager. He will say so plainly, and agree a remedy in writing before any next step.
The Talks
Three core talks work across any leadership, HR, or conference audience. Four sector-specific talks are designed for particular industries and occasions. All draw on the same methodology — the application is what changes.
Core Talks
Sector Talks
Designed for specific industries and occasions. Each uses the same physical methodology — the framing, evidence base, and case studies are built for the audience in the room.
Why It's Fundable
These aren't projections. They're numbers from real teams, measured before and after. The losses were already happening. The training made them visible — and then stopped them.
Train-the-Trainer
For L&D leads, HR directors, and independent trainers who want to deliver SNC physical empathy exercises themselves — inside their own organisation or as part of their professional offer.
A full day in person with Stuart. You learn all five physical exercises — Time Travel, Pendulum Pals, Drawing Thoughts, Treasure Hunt, and Thread Work — from facilitation mechanics through to debrief. By the end of the day you can sequence them into a coherent half-day workshop, agree a SMART outcome with a commissioner, and produce a written outcome summary. On completion you are awarded the SNC Certified Physical Empathy Trainer credential.
Free Diagnostic
The OED — Organisational Empathy Diagnostic — is a free 35-question online tool that maps where your organisation's empathy is breaking down right now, across seven dimensions, with scored results and personalised recommendations. Complete it in 10–12 minutes. No commitment, no sales call unless you want one.
The OED maps your organisation across the three core dimensions of the Threefold Model — Cognitive (Head), Affective (Heart), and Physical (Hands) — and four contextual areas: Leadership, Customer, Team, and Culture. You receive an immediate scored profile with tailored recommendations for each dimension. The results give you a strong directional read. Where you go next is entirely up to you.
Common Questions
The most common questions are answered below. For a comprehensive guide to empathy training — what it is, whether it works, and how to make the case internally — see the full Empathy Training FAQ.
Good. Sceptics are the best participants. The physical exercises work on the body before the mind has a chance to object. Arms-crossed sceptics consistently become the most enthusiastic voices in the room — because the results are observable, not theoretical.
Everything you've tried before wasn't wrong — it just stopped too soon. Most empathy training ends at awareness: people understand empathy better but behave the same on Monday morning. The Threefold Model adds a physical dimension — exercises rooted in the ideomotor response — that makes empathy observable in real time. Participants don't just understand it better; they can do it differently. And that difference shows up in the numbers.
No. All exercises use simple materials — paper, pencils, thread. The training has been equally effective in a boardroom, a hospital ward, a festival field, or a rugby training room. Nothing complicated to set up, nothing that can go wrong technically.
The physical exercises that sit at the core of the methodology work best in person — the ideomotor and embodied elements depend on participants being in the same room. Keynote talks can be adapted for fully remote delivery via video call, and work well for distributed leadership teams or conferences with a virtual audience. Workshops and full programmes are in-person by design; for organisations with distributed teams, cohort-based delivery across multiple locations is the practical solution. If you have a specific hybrid requirement, raise it on the discovery call — the honest answer is always better than a compromise that dilutes the outcome.
Yes — and this is standard, not optional. Every engagement begins with a call to understand your specific context. The methodology is consistent; the application is bespoke. We don't deliver off-the-shelf programmes.
Before any engagement begins, we agree in writing exactly what will be measured and how. Post-session, the same metric is applied. For longer programmes, quarterly KPI reporting is built into the contract. You will not be asked to justify the spend based on feedback forms or delegate satisfaction scores — you will have specific, independently verifiable numbers. If the agreed outcomes are not reached, that conversation happens with Stuart directly, not with an account manager.
Keynotes work with any size group. Workshops are designed for 8–30 participants — enough for the physical exercises to be genuinely surprising, small enough for Stuart to work directly with each person. Larger groups can be split into cohorts.
30 minutes with Stuart. Before the call ends, you'll know what the right scope is, what it will cost, and exactly how outcomes will be measured and reported. No proposal lands in your inbox until you've asked for one. No money changes hands until every element is agreed in writing.
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